Frequently Asked Questions
Find answers to common questions about our products, ordering process, and export services.
General Information
How long have you been manufacturing brass hardware?
We have over 40 years of experience in brass hardware manufacturing, serving both domestic and international markets. Our legacy of excellence spans multiple generations of craftsmen.
What certifications do you hold?
We are GST registered, hold international port registration for exports, and maintain all necessary export licenses. We also comply with ISO 9001:2015 quality management standards and are members of the International Chamber of Commerce (ICC).
Where is your manufacturing facility located?
Our state-of-the-art manufacturing facility is located in India. We have a production capacity of over 10,000 units per month with dedicated quality control and finishing departments.
Products & Quality
What products do you manufacture?
We manufacture a comprehensive range of brass hardware including door handles, knobs, letter plates, brackets, hangers, and decorative items. All products are available in multiple finishes: polished brass, antique brass, brushed brass, satin brass, lacquered brass, and chrome plated.
Can you provide custom designs or OEM services?
Yes! We specialize in custom design manufacturing and OEM services. Our in-house design team can work with your specifications or create unique designs based on your requirements. We offer prototype development and sample production before bulk orders.
How do you ensure product quality?
Every product undergoes rigorous quality control at multiple stages: raw material inspection, in-process quality checks, finish quality assessment, and final product inspection. We maintain detailed quality documentation and provide test certificates upon request.
What is the warranty on your products?
All our brass hardware products come with a quality guarantee. We stand behind our manufacturing excellence and will replace any defective items. Specific warranty terms depend on product type and application.
Ordering & Pricing
What is the minimum order quantity (MOQ)?
For standard products, our MOQ is 100 pieces per item. For custom designs, the MOQ varies based on complexity but typically starts at 500 pieces. We can discuss flexible MOQs for first-time buyers to help you test our quality.
How can I get a price quote?
Simply fill out our contact form with your requirements, or email us directly at contact@dhanviexport.com. Include product type, finish preference, quantity needed, and shipping destination. We respond to all inquiries within 24 hours with detailed quotations.
Do you offer discounts for bulk orders?
Yes! We offer competitive pricing for bulk orders with volume-based discounts. The larger your order quantity, the better the unit price. Contact us with your requirements for a customized quote.
What are your payment terms?
For international orders, we typically work with 40% advance payment and 60% before shipment. We accept payment via wire transfer (T/T), Letter of Credit (L/C), and other internationally accepted payment methods. Terms can be discussed based on order value and buyer relationship.
Shipping & Export
Which countries do you export to?
We export to over 50 countries across Europe, North America, Middle East, Asia Pacific, and Africa. Our international port registration and export licenses enable smooth shipping worldwide.
What is the typical lead time?
For standard products in stock finishes: 15-20 days. For custom designs or special finishes: 30-45 days. Lead times may vary based on order quantity and complexity. Rush orders can be accommodated with advance notice.
How do you handle shipping and logistics?
We work with reliable international logistics partners and can arrange shipping via sea freight or air freight based on your urgency and budget. We provide complete export documentation including commercial invoice, packing list, certificate of origin, and any other required certificates.
Can you provide product samples?
Yes, we can provide samples for quality evaluation. Sample costs and shipping charges apply, which are often refundable against bulk orders. Sample delivery typically takes 7-10 days via courier.
What packaging do you use for international shipping?
All products are carefully packaged with protective wrapping, placed in sturdy cartons with moisture protection, and secured on pallets for container shipping. We ensure packaging meets international shipping standards to prevent damage during transit.
Technical Support
What finishes are available and how do I maintain them?
We offer polished brass (high shine), antique brass (aged look), brushed brass (matte texture), satin brass (soft sheen), lacquered brass (protected finish), and chrome plated. Each finish comes with specific care instructions to maintain its beauty for years.
Still Have Questions?
Our team is here to help! Contact us directly and we'll respond within 24 hours.